1. Who we are
These terms apply to orders placed with Smithyy Bakes. Smithyy Bakes is the trading name used on this website. The legal seller name and business postal address will be displayed here before online ordering opens. For questions in the meantime, contact management@smithyybakes.uk.
Online ordering is not currently open.
2. Products and descriptions
We aim to describe each bake accurately, including the portion or quantity, price, ingredient and allergen information, storage advice and any relevant product limits. Photographs are illustrative of the product but we will not intentionally materially misdescribe what is supplied. Product availability depends on the stock shown at checkout.
Recipes, supplier ingredients and kitchen processes can change. We will update ingredient and allergen information when a change affects the product. Please review the product-specific details before ordering.
3. Prices and payment
Prices are displayed in pounds sterling (GBP). Any discount, delivery or other charge must be shown before you confirm and pay for an order. Payments are handled through Stripe Checkout. An order is not treated as paid until our server has verified the payment with Stripe. If payment fails or the Checkout Session expires, the order will not be treated as paid.
4. Placing and accepting an order
When you submit an order, please check the items, quantities, contact details and fulfilment method carefully. Orders are subject to availability, successful payment verification and our ability to fulfil them. We will provide an order confirmation through the website and/or email once the order has been accepted. If we cannot fulfil a paid order, we will contact you and arrange an appropriate refund.
5. Delivery and collection
We will show the available fulfilment methods, charges, service area and estimated timing before you pay. The planned local-delivery and courier arrangements are described on our Delivery, Collection & Returns page. Local and courier delivery are currently disabled and are not available for orders. If free collection is offered, the collection location and hours will be displayed before it becomes available.
Please provide an accurate delivery address and contact details. Tell us promptly if you notice an error. Any delivery estimate is an estimate unless expressly stated otherwise, and we will contact you if we become aware of a material delay.
6. Cancellations, returns and refunds
Our bakes are fresh and may be perishable. Depending on the item and the circumstances, change-of-mind cancellation or return may not be available for food liable to deteriorate or expire rapidly, or for items made to your specifications. We will explain any applicable cancellation limitation before you place an order.
If a product arrives badly damaged, unsafe or not reasonably fit to eat, contact us as soon as reasonably possible. We will provide a full refund for the affected product; if the damage materially affects the order as a whole, we will provide a full refund for that order. Please include your order number and photos if reasonably possible to help us investigate, but this request does not remove or restrict your statutory rights.
If an order is incorrect, incomplete, damaged or otherwise fails to meet the requirements of law, contact us and we will work with you to provide the remedy you are legally entitled to. Refunds will normally be made to the original payment method, subject to applicable law and payment-provider processing times.
7. Allergies and food safety
You must review the ingredient and allergen information for each product before purchasing and eating it. If you have an allergy, intolerance or dietary concern, contact us before ordering if the information is unclear, and wait for a clear response. Do not eat a product if you are uncertain whether it is safe for you.
By ordering, you acknowledge that it is important to check the product-specific information and communicate relevant questions before consumption. However, this does not transfer all responsibility to you or remove Smithyy Bakes' legal duties to provide accurate allergen information and comply with applicable food-safety law. We cannot use these terms to exclude liability where the law does not permit it.
Read the separate Ingredients & Allergen Information page and the product-level details. Always check the current product-specific ingredient and allergen information and contact us before ordering if anything is unclear.
8. Customer accounts and reviews
You are responsible for keeping your login details private and providing accurate account information. Reviews must be honest and must not contain unlawful, abusive or personal information about others. We may remove content that breaches clear site rules, but will not alter a review merely because it is critical.
9. Our legal responsibilities
Nothing in these terms is intended to exclude or limit rights or liabilities that cannot lawfully be excluded or limited, including rights relating to goods that are faulty or not as described and liability for death or personal injury caused by negligence. Your statutory rights are not affected.
10. Complaints and changes
For an order issue or complaint, contact management@smithyybakes.uk and provide your order number. We will review the issue fairly and respond as soon as reasonably possible. We may update these terms from time to time; the terms in force when you place your order will normally apply to that order, subject to applicable law.
Governing law: these terms are intended to be governed by the law of England and Wales, without taking away any mandatory consumer rights that apply to you. Last reviewed: 10 October 2026.